QAD-UEW Enhances Staff Capacity to Improve Service Delivery
The University of Education, Winneba (UEW) has strengthened its drive towards institutional excellence by equipping support service staff with practical knowledge and professional competencies to improve quality service delivery across the University.
The two-day Capacity Building Workshop organised by the Quality Assurance Directorate (QAD) in collaboration with the Division of Human Resource was under the theme "Every Staff Member Counts as a Quality Assurance Ambassador."
It brought together support service personnel from the Winneba and Ajumako campuses to deepen their understanding of quality assurance, professionalism, workplace safety, preventive maintenance and environmental sustainability.
Opening the workshop at the Winneba Campus, Prof. Esther Yeboah Danso-Wiredu, the Pro-Vice-Chancellor, described support service staff as indispensable to the University's success, stressing that quality education extends beyond the classroom to include a clean, safe and well-maintained learning environment.
She expressed appreciation to the participants for their commitment to their duty and emphasised the high regard the University Management holds their contributions to the advancement of the institution.
Welcoming participants, Prof. Mrs. Emma Sarah Eshun, the Director of QAD, said quality assurance is the responsibility of every employee and not only the Directorate. She explained that institutional excellence depends on every member of staff consistently performing assigned duties to the highest standards.
Prof. Emma Eshun urged participants to become Quality Assurance Ambassadors by embracing the principles of spotting problems early, taking ownership, reporting concerns through appropriate channels and contributing to continuous improvement.
She also encouraged staff to cultivate a blame-free reporting culture that promotes accountability, teamwork and continuous institutional improvement.
At the Ajumako Campus, Mr. Francis Kwantwi-Barima, Deputy Registrar, reminded participants that employees contribute to the University's reputation through the quality of services they provide. Prof. Samuel Alhassan Issah, the Dean of the Faculty of Ghanaian Languages Education, similarly urged staff to recognise the significance of their roles in achieving UEW's quality assurance objectives.
Ms. Rebecca Techie-Menson, Employee Relations Officer at the Division of Human Resource challenged participants to uphold professionalism, integrity, punctuality, accountability and excellent customer service in all their interactions. She noted that support service staff remain the backbone of the University's operations and significantly influence public perceptions of UEW.
Delivering a presentation on preventive maintenance, Dr. Anthony B. Antwi of the Department of Environmental Health and Sanitation Education called for a shift from reactive to planned maintenance. He encouraged staff to promptly identify and report faults before they escalate into costly repairs.
Mr. Isaac Darkoh, the Head of Administration at the University Health Services Directorate, educated participants on workplace safety and occupational health. He urged them to consistently observe safety protocols, use personal protective equipment and prioritise their physical and mental wellbeing.
Dr. Florence Esi Nyieku of the Department of Environmental Health and Sanitation encouraged participants to see themselves as custodians of the University's environment by promoting responsible waste management, conserving natural resources and maintaining a clean and sustainable campus.
Participants concluded the workshop by pledging to champion quality service delivery, environmental stewardship and continuous improvement in their respective units.
The workshop forms part of UEW's ongoing efforts to strengthen its quality assurance systems and foster a culture in which every member of staff contributes meaningfully to institutional excellence, efficient service delivery and the University's mission of producing competent professional educators.
